8803-DataSanity-600x900CLICK HERE to request a free copy of the preface and chapter summary of my book…

DATA SANITY: A Quantum Leap to Unprecedented Results

What they’re saying about Davis…

"I was fortunate to select your presentation at the patient safety academy today and was delighted!  Informative and insightful you were able to put data analysis into a wonderful perspective.
Thank You for probably the smartest, funniest and most useful program on QI that I have ever attended. When you think about special vs common cause it just makes good “common” sense.
Thank you for the program today - it was a refreshing and energizing alternate approach to our current morass of indicators, benchmarking and flashing colored lights to please the board...Your presentation of the Provider level C-Section data gave me a double take."

"Thank you so much for your presentation today.  I really learned a lot and I'm excited to take it back and apply it to my organization."

"Thank you so much for the conference today,  great information that I can put to use right away.  Enjoyed it very much."

"Wonderful presentation today; I feel less intimidated working with stats than I did prior to attending."

ABSTRACT: Joiner, Brian L., Fourth Generation Management: The New Business Consciousness

McGraw-Hill, Inc., 1994, 289 pages, ISBN 0-07-032715-7

“How the evolution of management and the revolution in quality are converging, and what it means for business and the nation.”

We’ve heard them all: total quality management (TQM), continuous improvement, reengineering, visionary leadership, and now various manifestations of Six Sigma. What are the basic principles that underlie and unify these seemingly diverse approaches? In this book, Brian Joiner provides a coherent and concise synthesis of the best ideas being implemented today and the most promising ones taking shape for tomorrow. The key elements are a dedication to quality as defined by the customer, a scientific approach to rapid learning, and the creation of team-spirited relationships both within and beyond our organizations. Joiner has managed to translate and expand upon the theory of W. Edwards Deming to apply to everyday work. It is crucial for all employees to understand customer needs, have a deeper understanding of variation to manage effectively, create an environment that supports and drives rapid learning for rapid improvement, become obsessed with identifying and eliminating waste, and view the organization as a system.

It is a deceptively easy read. One friend taking her Black Belt training was thoroughly confused, and I told her to read it and that it read like a novel. She rolled her eyes and commented that it wasn’t a Six Sigma book and I said, “I know. Read it.” She saw me a week later and said, “Davis, you were right. I read it in a weekend and now understand Six Sigma and the statistics so much better!” It’s Six Sigma without all the Ninja mystique and more of an emphasis on statistical thinking than techniques (Another highly recommended book is Improving Performance Through Statistical Thinking, by the ASQ Statistics Division [ASQ Quality Press, 2000, ISBN 0-87389-467-7]).

The book is five sections (Getting Better Faster; Building a True Customer Focus; Managing in a Variable World; Creating and Maintaining Gains; and Creating the Environment) which encompass fourteen chapters. There are very few statistical techniques per se. The only technique formally addressed is the individuals control chart. Other “tools” are presented conceptually within the context of a wide variety of examples, usually involving managerial decision-making. His context of viewing the organization as a system puts a lot of the education many of us have received piecemeal into an understandable whole.

I have used it as the basic text for organizational quality seminars and participants always comment on the ease of reading, yet the profundity of depth…and they actually read it! It plays on the “front line” and shows them the way out of situations that are no doubt painfully familiar to them.

A. Blanton Godfrey, statistician and former CEO of Juran Institute, says, “Brian Joiner has done a masterful job of explaining variation in simple understandable English. For many managers, Brian’s examples will be real eye openers,” referring to the many situations where situations involving high level managerial decisions are seen as consequences of organizational “processes.”

Two “nuggets” that were useful in this my reading were, first, the concept of “pushing for deep level fixes.” Level One is “fix the output” (a human’s natural tendency–simple, obvious, and wrong, but MAYBE necessary as a short term strategy). Level Two is “fix the process”–the concept of prevention. Level Three is “fix the system”–change the system that allowed the process to operate with these flaws.

The second concept is the idea of assessing an undesirable situation and using a “common cause strategy” or a “special cause strategy” as the primary method for fixing the problem. It is a common misconception that if a process demonstrates only common cause variation, one can just say that, “Well, it’s common cause…stable. See, there’s nothing I can do about it.” Wrong! There are three possible strategies discussed in detail: stratification, experimentation, and disaggregation.

This is a most useful book that demonstrates that waste and opportunity are all around us. It gets away from the incorrect paradigm of “teams, teams, and more teams.” It becomes the way the entire organization THINKS…and gives everyone, in a way, a “belt.”

Copyright © 2021 Harmony Consulting, LLC All rights reserved. | Phone: 207.899.0962 | Admin | Use & Privacy | Site Map
Site design, development & hosting by Small Web Solutions