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DATA SANITY: A Quantum Leap to Unprecedented Results
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“The success of a quality effort depends solely and completely upon how thoroughly top management commits itself. It hinges upon the tremendous difference between asking others to change, and imposing changes upon the person in the mirror.” There are three common mistakes change agents make in work cultures loaded with hidden “land mines,” which is […]
McGraw-Hill, Inc., 1994, 289 pages, ISBN 0-07-032715-7 “How the evolution of management and the revolution in quality are converging, and what it means for business and the nation.” We’ve heard them all: total quality management (TQM), continuous improvement, reengineering, visionary leadership, and now various manifestations of Six Sigma. What are the basic principles that underlie […]
